WOW - I am so impressed!
In this age of internet shopping and especially my recent dealings with courier firms, I thought the days of good, even bog-standard, customer service were over.
They're not, not if you buy from Swarovski.
A week or two ago, I caught my Swarovski's on the boot of the car, breaking the little plastic clip on the strap, not a disaster, but not good.
On Wednesday, I emailed Swaovski to ask for a new clip, I thought the strap was looking a bit shoddy (they are 10+ years old and have been most of the way around the world), but thought it cheeky to ask for a strap.
So today, while I was snowed in, the Postie arrived with a package from Swarovski, not just a clip but a whole new strap, in less than 48 hours since emailing them.....Amazing!
My Bins have been back to Austria twice, once my fault, once a design fault, both times they sent me another pair to use whilst mine were away.
I've not been to Druridge today, there was 6-8" of snow overnight and I thought it was unlikely the road to Druridge would have been treated. Should get down tomorrow, but as I write this the snow is beginning to fall again.
These pics were taken from our ringing site at Ellington